Terms and Policy

1. Introduction

Welcome to Citadel VPN! These Terms & Conditions (“Terms”) govern your use of our website, Telegram bot, and VPN services (collectively, the “Services”), which are provided by Citadel VPN (“we”, “us”, or “our”). By registering for or using our Services, you agree to be bound by these Terms in their entirety.

Our Privacy Policy is an integral part of these Terms. Please read it carefully.

2. User Account

To use our Services, you must create an account through our Telegram bot. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account.

Your account is for your personal use only. Sharing your account with others is strictly prohibited and may result in the termination of your account.

3. Services

Citadel VPN provides a virtual private network (VPN) service using the VLESS protocol. We grant you a limited, non-exclusive, revocable license to use our Services in accordance with these Terms.

4. Payments, Subscriptions, and Refunds

4.1. Subscriptions

Our paid Services are available on a subscription basis. You can choose the subscription period and payment method through our Telegram bot. Subscriptions will automatically renew at the end of each service period unless you cancel the auto-renewal.

4.2. Renewals

We accept payments through various payment processors, including Cryptomus. By providing a payment method, you authorize us to charge you for the selected Services.

4.3. Refund Policy

We offer a 14-day money-back guarantee for your initial purchase. If you are not satisfied with our Services, you may request a refund within 14 days of your first payment. Refund requests are subject to approval by our support team and are reviewed on a case-by-case basis.

Refunds are not available for payments made with certain prepaid cards or gift cards. For cryptocurrency payments, the refund will be processed in the same cryptocurrency, equivalent to the USD value at the time of purchase. Any transaction fees associated with the refund are your responsibility.

5. Acceptable Use Policy

You agree not to use our Services for any illegal or prohibited activities, including but not limited to:

• Sending spam or unsolicited emails.
• Engaging in any form of hacking, cracking, or network attacks.
• Distributing malware, viruses, or other malicious software.
• Infringing on the intellectual property rights of others.
• Transmitting or distributing any content that is illegal, abusive, or harassing.
• Accessing or distributing child pornography or other illicit materials.

You agree not to use our Services for any illegal or prohibited activities, including but not limited to:

6. No-Logs Policy

We are committed to your privacy. We do not monitor, log, or store any of your online activity, including browsing history, traffic destination, data content, or DNS queries. For more details, please see our Privacy Policy.

7. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis. We do not warrant that our Services will be uninterrupted, error-free, or completely secure. You use our Services at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Citadel VPN shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of our Services.

9. General Terms

9.1. Amendments

We may amend these Terms at any time by posting the updated version on our website. Your continued use of the Services after any changes constitutes your acceptance of the new Terms.

9.2. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction].

9.3. Contact Us

If you have any questions about these Terms, please contact us at info@vpncitadel.com .