Terms and Policy

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Privacy Policy

1. Introduction

Citadel VPN is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. Our guiding principle is to collect only the minimal data required to operate a world-class VPN service. We are a strict no-logs VPN provider.

2. Information We Do Not Collect

We DO NOT collect, log, or store any of the following:

  • Your original IP address.
  • Your outgoing VPN IP address.
  • Your browsing history.
  • The destination of your traffic.
  • The content of your data.
  • Your DNS queries.

3. Information We Collect

To provide our Services, we collect the following minimal information:

3.1. Account Information

  • Email Address: We collect your email address to create and manage your account, process payments, and communicate with you.
  • Payment Information: We use third-party payment processors (e.g., Cryptomus) to handle payments. We do not store your full credit card information.

3.2. Aggregated Usage Statistics

  • Successful Connection: We collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time).
  • Data Transferred: We collect the total amount of data transferred by a given user to ensure fair use and maintain service quality.

This data is aggregated and cannot be used to identify any individual user or their specific activities.

3.3. Telegram Bot

  • Our Telegram bot may collect your Telegram user ID to associate it with your Citadel VPN account. This is necessary to provide the Service through Telegram.

4. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Services.
  • Process your payments and manage your subscription.
  • Communicate with you, including sending service-related updates and responding to your support requests.
  • Prevent fraud and abuse of our Services.

5. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. All payment transactions are processed through a gateway provider and are not stored or processed on our servers.

6. Data Retention

We retain your account information for as long as your account is active. You can request the deletion of your account and associated data at any time.

7. Third-Party Services

We use the following third-party services:

  • Payment Processors: Cryptomus, Stripe, etc.
  • Telegram: Our bot operates on the Telegram platform.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

8. Your Rights (GDPR & CCPA)

You have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate data.
  • Request the deletion of your personal data.
  • Object to the processing of your data.

To exercise these rights, please contact us at: info@vpncitadel.com

9. Children's Privacy

Our Services are not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@vpncitadel.com