Terms and Policy

1. 14-Day Money-Back Guarantee

We are committed to your satisfaction. If you are not completely satisfied with our Services, you can request a full refund within 14 days of your initial purchase.

2. 2. How to Request a Refund

To request a refund, please contact our customer support team at info@vpncitadel.com with your account information and the reason for your request. All refund requests are subject to approval by our support team and are reviewed on a case-by-case basis.

3. Refund Processing

Once your refund request is approved, we will process the refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.

3.1. Cryptocurrency Refunds

For payments made with cryptocurrency, the refund will be processed in the same cryptocurrency. The refund amount will be equivalent to the USD value of your purchase at the time of the transaction. Any blockchain transaction fees associated with the refund will be your responsibility.

4. Exclusions

• This money-back guarantee applies only to your initial purchase.
• Refunds are not available for subscription renewals.
• Payments made with prepaid cards or gift cards may not be eligible for a refund.
• Accounts terminated for violating our Terms & Conditions are not eligible for a refund.

5. Third-Party Purchases

If you purchased your subscription through a third-party platform (e.g., Apple App Store, Google Play Store), you must adhere to that platform's refund policy. We cannot process refunds for purchases made through third parties.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at